Returns & Exchanges

At Orlandoo Hunter Shop, we take pride in providing precision RC parts and tools to hobbyists worldwide. While we strive for perfection in every order, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Our Return Commitment

We stand behind the quality of our miniature RC components, hobby knives, tools, and kits. If you’re not completely satisfied with your purchase, you may return most items within 15 days of delivery for a refund or exchange.

Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• Return Authorization Number (RMA)
• Return shipping address
• Special instructions if applicable

Step 3: Package and Ship Your Return

Please:

• Include all original packaging and accessories
• Securely package items to prevent damage
• Write the RMA number clearly on the outside of the package
• Ship to our facility at:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status.

Refund Information

Approved refunds will be processed within 3 business days after we receive and inspect your return. Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
• PayPal: Typically appears within 24 hours

Exchange Process

For exchanges:

1. Follow the standard return process above
2. Clearly state the item you wish to exchange for
3. We’ll ship your replacement once the return is received and approved
4. You’ll be responsible for any price difference

Damaged or Incorrect Items

If you receive damaged or incorrect items:

1. Contact us within 48 hours of delivery
2. Include photos of the damaged item/package
3. We’ll arrange a free return label if needed
4. Receive a replacement or refund at no additional cost

International Returns

For our global customers (excluding some Asian and remote regions):

• You’re responsible for return shipping costs and any customs fees
• Declare the package as “Returned Goods” to avoid additional charges
• We recommend using a trackable shipping service