Welcome to Orlandoo Hunter Shop – your premier destination for precision RC parts and hobby tools. We’re committed to delivering exceptional products and service to RC enthusiasts worldwide. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking
Note: Some remote areas in Asia and other regions may have extended delivery times or additional restrictions. Please contact us if you have questions about shipping to your location.

International Shipping

We ship globally (excluding some Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We stand behind our miniature RC components, tools, and kits. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Non-Returnable Items

To protect our community of RC hobbyists, these items cannot be returned:

  • Opened or used tools (Hobby Knives, Pliers, Cutters & Tweezers, Screwdrivers)
  • Custom or special order parts
  • Opened kits (Kits, Science & Educational sets)
  • Software or digital products

All returned items must be in original condition with packaging and tags intact.

Return Process

Step 1: Initiate Your Return
Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Use this email template for your request:

Subject: Return Request – Order #[Your Order Number]

Dear Orlandoo Hunter Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return:
1. [Product Name] – [Quantity]
2. [Product Name] – [Quantity]

Reason for return: [Please specify]

I would prefer: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Step 2: Receive Return Authorization
Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Return shipping address
  • Special instructions if applicable

Step 3: Package and Ship Your Return
Please:

  • Include all original packaging and accessories
  • Securely package items to prevent damage
  • Write the RMA number clearly on the outside of the package
  • Ship to our facility at:
    Orlandoo Hunter Shop Returns
    2457 West Virginia Avenue
    Greenfield Ctr., US 12833
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Processing Your Return
Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status.

Refund Information

Approved refunds will be processed within 3 business days after we receive and inspect your return. Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Clearly state the item you wish to exchange for
  • We’ll ship your replacement once the return is received and approved
  • You’ll be responsible for any price difference

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item/package
  • We’ll arrange a free return label if needed
  • Receive a replacement or refund at no additional cost

International Returns

For our global customers:

  • You’re responsible for return shipping costs and any customs fees
  • Declare the package as “Returned Goods” to avoid additional charges
  • We recommend using a trackable shipping service

Need Help?

Our team of RC enthusiasts is here to assist with any shipping or return questions. Contact us at [email protected] and we’ll guide you through the process.

Thank you for being part of the Orlandoo Hunter Shop community – where precision meets passion in RC modeling!